Shipping Guarantee 

Please email us at [email protected] to check availability for Monarch orders being placed less than 3 weeks in advance.
Refunds will incur a 3% chargeback fee. This includes orders placed after our ability to fulfill them, orders placed for Monarchs shipped west of the Continental Divide, and orders placed without checking availability as directed on website.

Michigan Native Butterfly Farm Shipping Guarantee: Butterflies are shipped via FedEx Priority Overnight or UPS Next Day Air to arrive at your doorstep the next morning.  Most packages will be delivered between 10:30 am and 12:00 pm.  You will receive an email from FedEx or UPS with the butterfly tracking information. *By selecting Standard Shipping our guarantee is void. Butterflies are shipped to arrive the day BEFORE your event to ensure their arrival. Last minute orders are welcome but we cannot guarantee their arrival. Butterflies will ship Thursday to arrive for Saturday, Sunday, Monday or Tuesday releases unless otherwise requested. 

Please note that we cannot be responsible for late deliveries due to mechanical or extreme weather issues and therefore cannot issue refunds for orders not received due to circumstances beyond our control.

 IMPORTANT!

Sometimes there can be shipping or delivery problems.  *It is your responsibility to track the progress of the package once it leaves our farm. However, we are happy to assist if there is a delivery issue. To best serve you, please contact us within one hour of your delivery deadline if you have not received your package. This allows us the opportunity to identify the cause of the delay and make arrangements to have the butterflies re-delivered or held for pick-up at a transit facility.

Our Guarantee – We guarantee that your butterflies will arrive alive.  We always include extras for the rare time that something may happen and to ensure you have the amount you ordered.  You must call within one hour of the delivery if there are any problems or the guarantee is void.  You may be asked to return any dead butterflies to get a refund so keep all packaging and be sure to take a photograph. 

Plan to have someone available when the butterflies arrive or within an hour of their delivery deadline to ensure they are delivered and properly cared for.  Butterflies left in the sun or exposed to the elements are not covered by our guarantee. 
Each year Michigan Native Butterfly Farm ships thousands of butterflies safely across the United States to many happy customers.
 We take great care in packing your butterflies so you do not have to worry.  We encourage you to call or email us so we can answer any questions you might have concerning your order.
734-347-0443